Need a receipt for your stay? How you get your invoice depends on where you booked. For many guests, you can now manage everything directly in our online Guest Area!
Direct Bookings & Booking.com
Automatic Delivery
Direct Bookings: Your invoice will be automatically emailed to you shortly after check-out.
Booking.com: You will receive your invoice by email within 10 working days after check-out.
Self-Service (View, Edit & Download) If you are the bill owner, you can also manage your invoice details directly:
Where to find it: Go to your Guest Area and look for the “Apartment and Reservation” section on the main stay screen.
Editing Details (Company & VAT): Need to add a company name, address, or VAT number? You can do this directly in the Invoice panel.
When: You can edit these details before or during your stay (while the bill is still open).
Important: You can only edit these details once. Please review them carefully before confirming, as you won't be able to change them again yourself after submission.
Downloading: Once your stay is over and the invoice is closed, you can download the PDF directly from this section.
Note: Please download your invoice promptly after check-out, as it will not be available once your reservation view expires in the Guest Area.
If you are not the bill owner (e.g., you are a guest but someone else paid), you will not see these self-service options.
Airbnb & Expedia
These platforms handle payments and invoicing internally. We cannot issue invoices for these bookings.
Please request your invoice or receipt directly through your Airbnb or Expedia account.
Need Help?
If you missed the window to edit your details, need to make a second change, or booked through a different partner not listed above, just contact our team with your details, and we’ll sort it out for you.